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NNTREWAY

Event Operations

How to Check In Attendees at the Door

Scan fast, handle the edge cases, and keep the line moving.

By NTREWAY editorial ·

Valid ticket
Checked infirst scan
second scan → flaggedrefunded / void → not admittedoffline → syncs when back online
A valid ticket becomes checked-in on the first scan by authorized staff; a second scan of the same ticket is flagged, not admitted twice. Refunded or void tickets don't admit. Scanning works offline and syncs when the connection returns.

Set up the entrance

Put a staff member on each scanning device with an authorized account. Scanning works offline and syncs when the connection returns, so a dead spot at the door doesn't stop the line.

  • One device per lane, one staff account per device.
  • Know the plan for a phone with a dead battery or no ticket.
  • Refunded and void tickets won't admit — that's expected.

Communicate first

Tell attendees where their ticket lives, when doors open, and what to have ready. Most door friction is a communication problem, not a scanning problem.