Refund & Cancellation Policy

If an organizer cancels an event, the ticket price is refunded to the payment method used for the order. You do not need to request it; you will receive an email when the refund is issued. Service fees and processing fees are not refunded.

If an event moves to a new date or time, your tickets remain valid for the new date. If you cannot attend, you can request a refund of the ticket price during the refund window the organizer sets for the change, shown on the event page or in the organizer's message about the change. After the window closes, the sale is final.

For other significant changes, such as a new venue, the organizer will explain your options.

Tickets are generally non-refundable for personal reasons, such as illness, travel, or a change of plans, unless the organizer's event page offers refunds or exchanges. Some organizers allow ticket transfers or exchanges; check the event page or your order.

NTREWAY's service fee and processing fee cover operating the marketplace and processing your payment. They are non-refundable in all cases, including canceled events, except where the law requires otherwise. Where a refund is due, you receive the ticket price and any taxes collected on it.

• Find your order using the link in your confirmation email or the Find an order page.
• Contact the organizer using the details on your order, or reach NTREWAY through the contact page. Include your order number.
• If the refund is approved, it is returned to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.

Once a ticket is refunded its QR code is canceled and can no longer be used for entry.

Tickets bought in person follow the same rules. Card refunds are returned to the card used; cash purchases are refunded by the organizer's box office.

Please contact us or the organizer before disputing a charge with your bank; we can usually resolve problems faster. Tickets on a disputed order may be canceled while the dispute is open.

Nothing in this policy limits any rights you have under consumer protection laws that apply to you.